24-hour line, answered by a technician 029 2018 0670 Call-out £130 now · Night rate until 8am

Identifier

What is it, and what does it cost?

Twelve pests we are called about in Cardiff: what each looks like, the signs it leaves, how much of a risk it is, the fixed price and what we do. Pick one. Still not sure? Text a photograph to 07700 900 670 and a technician will tell you, usually within the hour.

German cockroach, insects

Insects

German cockroach

High risk
What it looks like
Light brown with two dark stripes behind the head, 12 to 15 mm, fast; runs from the light.
The signs
Seen at night in the kitchen; tiny dark droppings like pepper in cupboard corners; egg cases; an oily smell in a heavy infestation.
The risk
Carries salmonella and gastroenteritis bacteria, triggers asthma, and spreads through a block of flats via the risers.
What we do
Gel bait behind the fridge, the cooker and the dishwasher motor, sticky monitors to count them, three visits, the managing agent told.
£220Three visits with monitors, including VAT. A call-out now is £130 (night rate until 8am) and comes off the job.

Questions about the identifier

I am still not sure what it is.

Text a photograph to 07700 900 670, with something for scale if you can, and a technician will tell you, usually within the hour in the day. Droppings photographed next to a coin are the most useful picture you can send.

Can I treat it myself?

Ants, often, with a gel bait from a hardware shop; a few mice, sometimes, with snap traps. Rats, wasps, bed bugs and cockroaches, rarely: the shop products kill the ones you see and leave the nest. We will tell you honestly on the phone if a DIY fix will do.

Why is the bee free?

Because Nia keeps bees, a swarm is a colony she is glad to have, and killing honey bees is something we will not do. It costs us an evening and some petrol.

Does the price ever change?

Not for the jobs on this page. A wasp nest needing a tower, a block of flats with cockroaches in the risers, or a gull roof needing a platform is quoted, and we say so before we come.

Seen something? Ring. Anything else, book a slot.

The 24-hour line is answered by a technician, and the call-out is a fixed price before anyone leaves. For anything that can wait for the morning, the booking form takes two minutes and we reply within the hour in working hours with a two-hour slot. Not sure what it is? The identifier will tell you, and what it costs.