24-hour line, answered by a technician 029 2018 0670 Call-out £130 now · Night rate until 8am

Identifier

What is it, and what does it cost?

Twelve pests we are called about in Cardiff: what each looks like, the signs it leaves, how much of a risk it is, the fixed price and what we do. Pick one. Still not sure? Text a photograph to 07700 900 670 and a technician will tell you, usually within the hour.

Brown rat, rodents

Rodents

Brown rat

High risk
What it looks like
Up to 25 cm long without the tail, grey-brown, a blunt nose, small ears and a thick scaly tail shorter than the body.
The signs
Droppings like grains of rice but bigger, about 12 mm, in groups; gnawing on wood and cables; burrows by walls and sheds; a greasy smear along a run.
The risk
Carries Weil's disease and salmonella, gnaws cables (a known cause of house fires) and breeds quickly.
What we do
Bait stations outside and inside, the drain checked, the way in found and proofed, three visits and a 28-day return.
£165Three visits over three weeks, including VAT. A call-out now is £130 (night rate until 8am) and comes off the job.

Questions about the identifier

I am still not sure what it is.

Text a photograph to 07700 900 670, with something for scale if you can, and a technician will tell you, usually within the hour in the day. Droppings photographed next to a coin are the most useful picture you can send.

Can I treat it myself?

Ants, often, with a gel bait from a hardware shop; a few mice, sometimes, with snap traps. Rats, wasps, bed bugs and cockroaches, rarely: the shop products kill the ones you see and leave the nest. We will tell you honestly on the phone if a DIY fix will do.

Why is the bee free?

Because Nia keeps bees, a swarm is a colony she is glad to have, and killing honey bees is something we will not do. It costs us an evening and some petrol.

Does the price ever change?

Not for the jobs on this page. A wasp nest needing a tower, a block of flats with cockroaches in the risers, or a gull roof needing a platform is quoted, and we say so before we come.

Seen something? Ring. Anything else, book a slot.

The 24-hour line is answered by a technician, and the call-out is a fixed price before anyone leaves. For anything that can wait for the morning, the booking form takes two minutes and we reply within the hour in working hours with a two-hour slot. Not sure what it is? The identifier will tell you, and what it costs.