What people say.

Mice behind the cooker in a terrace. Marc found the gap where the gas pipe goes through the wall, filled it with steel wool and mortar on the first visit, and by the third visit the bait was untouched. £140 and the report for my landlord. Nothing since.

Rang at eleven at night about a rat in the kitchen. A person answered, said £130 for the night call-out, was here by twenty to one, and found it had come up a cracked drain under the decking. Drain contractor booked for the morning. That is how it should work.

I rang about wasps and it was honey bees, a swarm on the hedge. Nia came that evening in a bee suit, brushed them into a box and took them to an apiary. Didn't charge a penny. I had been about to buy a can of spray.

We use them for every bed bug job in our Cathays and Roath flats. Two treatments, the preparation sheet, and a report that says exactly what the tenant was asked to do. When a deposit dispute comes, the report settles it.

Contract for a year, eight visits, the logbook on the shelf, and the inspector looked at it and moved on. Four stars because one routine visit came on a Friday teatime, our busiest hour, when we had asked for mornings; Marc moved every visit after that to ten o'clock and apologised.

Pigeons nesting under our solar panels, cooing at 5am and pulling at the cables. Mesh fitted round the whole array in a morning, nothing drilled into the panels, the mess cleared first. £340 and blissful silence.