Legal
Privacy policy.
What we collect, why, how long we keep it and how to ask us about it.
What we collect
When you use the booking form we collect your name, phone number, email address and postcode, the appliance, how soon you need us, a preferred day and anything you write. The form records the time it was sent and your IP address, used only to block automated submissions. The fault finder stores nothing; your choices are in the page address and nowhere else.
As a customer we hold your address, the appliance make, model and fault, the repair, parts and payments. Landlord contracts add the property addresses and the tenant contact details the landlord gives us.
Why we use it
- To visit and repair (our contract with you).
- To honour the twelve-month guarantee (contract).
- For landlord contracts, to contact tenants about repairs (the landlord's contract with us and the tenant's legitimate interest in a working appliance).
- To keep accounting records (legal obligation).
Who sees it
Our engineers and office, parts suppliers (model numbers only), and our accountant. Landlords receive repair reports for their properties. We never sell or share your details for marketing.
How long we keep it
Enquiries that do not lead to a repair are deleted after six months. Repair records are kept for six years for the guarantee and the accounts.
Cookies
This site sets a single session cookie to limit repeat form submissions. It holds no personal data and expires when you close the browser. The map on the find-us page is served by Google, which may set its own cookies.
Your rights
You can ask for a copy of what we hold, ask us to correct or delete it (subject to what we must keep), or object to how we use it. Email hello@spin-cycle-repairs.co.uk. We reply within a month. You can complain to the Information Commissioner's Office at ico.org.uk.