Fault finder
Find the fault, check it first.
Choose the appliance and what it is doing. You get the usual causes, what to check yourself before anyone comes out, what a repair usually costs, and a repair-or-replace view if you give its age.
Your appliance
Choose an appliance above, or tap one of the five. Nothing you choose is stored.
Repair or replace
How we decide.
| Appliance | Usual life | Repair, almost always | Weigh it up | Probably replace |
|---|---|---|---|---|
| Washing machine | About 10 years | Under 5 years | 5 to 7 years | 8 years and over (new from £380) |
| Tumble dryer | About 10 years | Under 5 years | 5 to 7 years | 8 years and over (new from £360) |
| Dishwasher | About 10 years | Under 5 years | 5 to 7 years | 8 years and over (new from £380) |
| Electric oven or hob | About 15 years | Under 8 years | 8 to 11 years | 12 years and over (new from £450) |
| Fridge or freezer | About 12 years | Under 6 years | 6 to 9 years | 10 years and over (new from £420) |
A rule of thumb, not a rule. A cheap pump on an old machine is still worth doing; bearings on a five-year-old machine with a sealed drum may not be. We give you the fixed price before we start, and say plainly when we would not spend the money.
Book a repair, or ask first.
Ring and describe the fault: if it is something you can fix yourself, we will talk you through it for nothing. If not, the call-out is £59 and it is included in the fixed repair price when you go ahead.