Spin Cycle RepairsAppliance repairs · Merthyr TydfilMerthyr Tydfil

Fault finder

Find the fault, check it first.

Choose the appliance and what it is doing. You get the usual causes, what to check yourself before anyone comes out, what a repair usually costs, and a repair-or-replace view if you give its age.

A person unscrewing the filter flap at the bottom of a washing machine, a tray catching water
Job sheet

Washing machine: will not drain

Check these yourself first

  1. Turn it off at the wall, put towels down and open the filter flap at the bottom front; drain it and clear the filter
  2. Check the drain hose behind the machine is not kinked
  3. If it drains into the sink waste, check the sink drains

The usual causes

  1. A blocked pump filter (coins, hair grips, socks)
  2. A failed drain pump
  3. A kinked or blocked drain hose or sink trap
Call-out and diagnosis£59
Usual repair, call-out includedPump replaced £115; most blockages cleared for the call-out alone

Add the machine's age above for a repair-or-replace view.

Book this repairOr ring and ask first

Repair or replace

How we decide.

ApplianceUsual lifeRepair, almost alwaysWeigh it upProbably replace
Washing machineAbout 10 yearsUnder 5 years5 to 7 years8 years and over (new from £380)
Tumble dryerAbout 10 yearsUnder 5 years5 to 7 years8 years and over (new from £360)
DishwasherAbout 10 yearsUnder 5 years5 to 7 years8 years and over (new from £380)
Electric oven or hobAbout 15 yearsUnder 8 years8 to 11 years12 years and over (new from £450)
Fridge or freezerAbout 12 yearsUnder 6 years6 to 9 years10 years and over (new from £420)

A rule of thumb, not a rule. A cheap pump on an old machine is still worth doing; bearings on a five-year-old machine with a sealed drum may not be. We give you the fixed price before we start, and say plainly when we would not spend the money.

Book a repair, or ask first.

Ring and describe the fault: if it is something you can fix yourself, we will talk you through it for nothing. If not, the call-out is £59 and it is included in the fixed repair price when you go ahead.

Book a repairFind the fault