We moved to Reboot after a locum's email account was taken over and sent invoices to half our patients. Rhys had multi-factor sign-in on every account by the Friday and has watched it since. The quarterly restore test is the first time anyone has proved our backup works.
Reviews
What Merthyr says about us.
Six reviews, one for each kind of work, including the four-star one about two phones we missed when moving an accountancy practice to Microsoft 365. The full set is on the review platforms we are listed on.
Collected by a third-party review platform. Names and places shared with the reviewers' permission.
Eleven of us, half on site, and the Wi-Fi in the workshop used to drop every time the extractor came on. Owain surveyed it, ran a cable to the far end of the unit and put in two access points. Not a dropped call since, and the price was the price.
My laptop took about ten minutes to start and I was ready to buy a new one. Ceri put a new drive in for £79, kept all my photos, and it now starts before the kettle has boiled. She told me straight away it was not worth replacing.
The move from our old email to Microsoft 365 went smoothly overnight and nobody lost a thing. Four stars because two phones were missed at setup and needed a second visit the following week. They came back the same morning I rang and did not charge for it.
Customer Wi-Fi on its own network, the till on another, and a little diagram in the cupboard. When the router died on a Saturday morning Rhys talked me through the spare over the phone in ten minutes.
Our insurer wanted Cyber Essentials before renewal. Reboot ran the check, replaced two old PCs that could not be patched, and we passed first time. They explained every question rather than filling it in for us.
About the four stars
Two phones were missed on a Microsoft 365 move. We changed the checklist.
The mail moved overnight without a gap, but the setup list counted desks, not people, and two partners read their email only on their phones. They spent a morning without it. Owain went back the same morning and did not charge, and the move checklist now starts with every device each person reads email on, signed off by the client before the switch.
Tell the next person.
If we have fixed something for you, a review helps the next person in Merthyr decide. If we got something wrong, ring Rhys first: he would rather put it right.