Cardiff Contract CleaningCCCCommercial cleaning · Cardiff BayCardiff Bay

Audits and downloads

The audit, in six photographs.

Every contract is scored every month against its own specification by a supervisor with a tablet. This is what the walk looks like, how the score is built, what happens when an area fails, and what arrives in your inbox. Below it, the documents a procurement team needs, ready to download.

A cleaning supervisor in a navy fleece holding a tablet in an office corridor, checking a washroom with the door open
A cleaning supervisor in a navy fleece holding a tablet in an office corridor, checking a washroom with the door openAudit

The monthly walk

The supervisor

Once a month, unannounced to the operatives, the site supervisor walks every area in the specification with a tablet, scoring each line pass or fail with a photograph. It takes an hour on a 1,000 square metre site.

A spotless commercial washroom with basins, mirrors and refilled dispensersAudit

The score

The supervisor

Each area gets a percentage and the site gets one overall. The pass mark is 85. Last quarter the average across 64 sites was 92, the lowest 81, and that site had a second audit a fortnight later at 90.

A cleaner squeegeeing a tall glass partition wall in a modern office meeting roomAudit

The fix

The operatives

Anything that fails is listed with a photograph and a date. The operatives fix it within five working days and the supervisor photographs it again. The two photographs sit side by side on the next report.

A cleaner vacuuming between desks in an open-plan office at duskAudit

The report

The office

A four-page PDF the same day: the score, the areas, the failures and fixes, the photographs, the hours signed in that month from the app, and a line for your comments. It goes to the person named in the contract and anyone else you add.

A polished stone lobby floor being machine-scrubbed in early morning lightAudit

The trend

The office

Twelve months of scores on one chart at the contract review, with the failures grouped by type. It is how we catch a site that is drifting before you do, and how we decide where the training goes.

A white van with its side door open showing racked cleaning equipment at an office loading bay, two cleaners unloadingDownloads

The tender pack

The office

Insurance certificates, accreditations, method statements, risk assessments, COSHH sheets, policies and a sample audit report, on the downloads page as PDFs, so a procurement team can build a tender file without a phone call.

The score

Pass mark 85. Last quarter's average across 64 sites was 92.

Each line in the specification is scored pass or fail with a photograph; each area gets a percentage and the site gets one overall. Under 85 triggers a fix within five working days and a second audit a fortnight later. The lowest score last quarter was 81, on a site where a new operative had started; it was 90 at the re-audit. We read the scores out at the monthly review, lowest first, and that is where the training budget goes.

  • Unannounced to the operatives, so it measures a normal night
  • Washrooms scored separately, because that is where contracts are judged
  • Twelve months on one chart at the contract review
A spotless commercial office washroom after cleaning, a row of basins with chrome taps and refilled dispensers, a cleaner placing a wet floor sign

The tender pack

Documents for your tender, ready to download.

Everything a procurement team usually asks for, as PDFs. On this demonstration site the links request the pack by email; on the live site they download directly.

  • Public and employer's liability insurance certificateCurrent certificate, £10m public, £10m employer's. Renewed every October.
    Request this document
  • AccreditationsSafeContractor, CHAS, ISO 9001 and 14001 certificates, with the audit dates.
    Request this document
  • Method statementsDaily office clean, clinical clean, school clean, kitchen deep clean, floor restoration, high-level work.
    Request this document
  • Risk assessmentsGeneric and site-specific templates, with the COSHH assessments for every product we use.
    Request this document
  • PoliciesHealth and safety, environmental, safeguarding, equal opportunities, modern slavery, data protection.
    Request this document
  • A sample audit reportA real monthly report from an office site, with the client's details removed, so you can see what you would get.
    Request this document

Book a free site survey.

An hour on site with Bethan or Gareth: we walk the building, note the areas, the floors and the washrooms, and send a written specification with the hours and the price within three working days. Ring, email, or use the form.

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