On the app
No fee
- Who responds
- You, and anyone you add to the app
- How fast
- A notification within seconds, with the camera clip
- What it needs
- Any system we fit, and a phone
- Best for
- Most homes, where someone is usually within reach
Monitoring
Who gets the call, and what it costs.
An alarm that rings and nobody responds is a noise. These are the three ways someone responds, what each needs, and our honest view of when each is worth paying for.
The three levels
Keyholder monitoring
£14.50 a month
- Who responds
- A monitoring centre, day and night, rings your keyholders in order
- How fast
- A call to the first keyholder within about a minute
- What it needs
- A signalling unit on the panel and two or more keyholders
- Best for
- Second homes, travel, a relative living alone, small shops
Police response
£24.50 a month
- Who responds
- The centre passes a confirmed alarm to South Wales Police with your URN
- How fast
- Police attendance prioritised by their own grading
- What it needs
- A certified Grade 2 or 3 system, confirmation, dual-path signalling, two keyholders within 20 minutes
- Best for
- High-value contents, commercial premises, insurer requirements
Police response
What the police actually need.
Police forces respond to intruder alarms only from systems registered with them, which in turn must be designed, fitted and maintained to the British and European standards by an approved installer. The alarm must be confirmed, two separate detectors or a detector and a camera, before it is passed on, so a single spider in a sensor does not send a patrol car.
- A Grade 2 or Grade 3 system, certified and registered
- Dual-path signalling, so cutting one line is itself an alarm
- Two keyholders who can attend within twenty minutes
- Servicing twice a year, and response withdrawn after repeated false alarms
On this demonstration site our approval and certificate number (NSI 0000 (placeholder)) are fictional placeholders.
Keyholders
A keyholder list that works.
Two or three people
Who have a key, know the code and live within twenty minutes. Not someone who is usually with you on holiday.
Numbers that answer
Mobiles that are on at night. The centre rings in order and moves on after six rings.
A password each
So the centre knows it is talking to the right person before it cancels anything.
Checked each year
Nia rings at the annual service to check the list, because people move and change numbers.
Questions about monitoring
Can I switch monitoring off later?
Yes. Keyholder monitoring is monthly with thirty days' notice; police response has a twelve-month first term because of the registration. The alarm keeps working on the app either way.
Do you watch my cameras?
No. Cameras record to your recorder and alert your phone. Monitored CCTV, where a control room reviews camera alerts, is for commercial sites and quoted separately.
What if the phone line or wifi goes down?
Monitored panels signal over a mobile network as well as broadband, and a failure of either is itself reported. Self-monitored panels tell your phone when they lose connection.
Book a free survey.
Gareth or one of our engineers walks the house or premises with you, then sends a written quote with every device on it within two working days. No price on the doorstep, no obligation, and Saturday mornings if weekdays are hard.