Who gets the call when the alarm goes off
Alarm monitoring
Three levels: you watch it on the app, a monitoring centre rings your keyholders, or a confirmed alarm is passed to the police. What each costs, what it needs, and when it is worth it.
An alarm that rings and nobody responds is a noise. Monitoring decides who responds. For most homes the app is enough; for some, the reassurance of someone else watching at 3am is worth fifteen pounds a month.
Self-monitored means the panel tells your phone, and anyone else you add, the moment a sensor is triggered, with the camera clip if there is one. It costs nothing and suits most homes where someone is usually within reach. Keyholder monitoring adds a monitoring centre, staffed day and night, that receives the signal and rings your list of keyholders in order until one answers. It is the right choice when you travel, when an elderly parent lives alone, or for a shop.
Police response means a confirmed alarm, two separate sensors or a sensor and a camera, is passed to South Wales Police with a reference number for your system. It needs a system designed and certified to the standard, a dual-path signalling unit and two keyholders who can attend within twenty minutes, and the police can withdraw response after repeated false alarms. We are honest about when it is worth it: for high-value contents, commercial premises and where an insurer requires it.
What it includes
- Free app alerts on every system
- A monitoring centre day and night
- Keyholders rung in your order
- Confirmed alarms for police response
- Dual-path signalling
- Annual service included when monitored
What it costs
Self-monitored on the app, no fee. Keyholder monitoring £14.50 a month. Police response £24.50 a month. The kit builder prices an alarm and cameras for your own doors and windows, and the monitoring page explains the monthly options.
Questions about alarm monitoring
Do I need monitoring?
Most homes do not: the app and a siren the street can hear is enough. Monitoring makes sense if you are often away, if a relative lives alone, if you have a business, or if your insurer asks for it.
Is there a contract?
Monitoring is a rolling monthly agreement with thirty days' notice, after a first twelve months for police response because of the registration involved.
What happens with a false alarm?
The centre rings you first to check. Police response is withdrawn by the police after repeated false calls, which is why we design to avoid them and service every monitored system each year.
Book a free survey.
Gareth or one of our engineers walks the house or premises with you, then sends a written quote with every device on it within two working days. No price on the doorstep, no obligation, and Saturday mornings if weekdays are hard.