No fees, a deposit protected, a repair line that answers, and a straight answer about the house
Renting with us
For tenants: no fees of any kind, a deposit of no more than five weeks protected in a government scheme, an occupation contract explained in plain English, a 24-hour repair line on managed homes, and viewings when you can actually make them.
Half the homes we let are to people who come back to us for the next one, which only happens if the first tenancy was handled properly: the deposit protected, the repair done, the deposit returned. This page is what you can expect, and the law is on your side on most of it.
Register with what you need and the budget and we tell you about homes before they are on the portals. Viewings are accompanied and can be evenings and Saturdays. If you want it, you pay a holding deposit of one week's rent, which comes off the first month, and we reference you within three working days: credit, employer, previous landlord, right to rent. You then get the occupation contract to read before you sign, with the written statement the law requires, and we go through it with you.
The deposit (five weeks' rent at most) is registered with a government scheme within thirty days and you get the certificate. On a managed home you have a 24-hour repair line and a named manager, and a repair is acknowledged within a working day. Inspections are quarterly with notice. At the end, the check-out is against the inventory you signed, and the deposit is returned within ten days of agreement; if we disagree, the scheme decides, free.
What is included
- No fees, ever
- Homes offered before the portals
- Referencing in three working days
- The contract explained before you sign
- Deposit protected, certificate sent
- 24-hour repairs on managed homes
What it costs
Nothing. Tenant fees have been illegal in Wales since 2019; you pay the rent and a deposit of up to five weeks, held in a government scheme. The landlords page has every lettings fee side by side and what each certificate costs; the sales fee is 1.2% including VAT, paid on completion, nothing up front.
Questions about tenants
Can I have a pet?
Ask. Many of our landlords say yes to a well-behaved dog or cat with a pet clause, and the law no longer allows a bigger deposit for it. We will ask the landlord before you view so nobody wastes a trip.
How much notice do I get?
In Wales a landlord must give six months' notice on a standard occupation contract, and cannot serve it in the first six months. You give four weeks. We will tell you plainly if a landlord has told us they intend to sell.
Book a free valuation. Two figures, the evidence, no pitch.
Ffion or Mark at your home within 48 hours, sales or lettings, free and without obligation. You get what we think it will achieve, what to list it at, the comparables for the last year, and a written valuation by email that evening. Or ring the office, 9 to 6.