Independent estate and letting agents on Glebe Street since 2009. One fee for selling, in writing, with nothing up front. Every landlord fee on one page. Free valuations within 48 hours with the evidence on the table. And the person who values your home is the one who shows it, negotiates it and chases it to completion.
On the market
For sale£595,000
Victoria Road, Penarth
Four bedrooms over three floors, the original tiled path and stained glass, a 60-foot west-facing garden and a glimpse of the Channel from the top floor. A ten-minute walk to the station and the Esplanade.
For sale£315,000
Penarth Marina
Second floor, south-facing balcony over the pontoons, two double bedrooms, the main with an en suite, an allocated parking space and a lease of 112 years. Lift, secure entry, service charge £1,680 a year.
To let£1,250 pcm
Plymouth Road, Penarth
A first-floor flat in a converted villa, furnished, with a bright living room, oak floors, a small balcony and two double bedrooms. Managed by us, available from 1 December, deposit five weeks, pets considered.
What we do
01
A sale run by one person from the valuation to the keys: professional photographs and a floor plan included, Rightmove, Zoopla and OnTheMarket, accompanied viewings seven days a week, offers qualified before they reach you, and the chain chased weekly until it completes.
1.
02
Register what you are looking for and hear about matching homes before the portals, sometimes before the photographs. Viewings at times that suit you, a negotiator who will tell you what the vendor will and will not take, and help with mortgage advice and a solicitor if you want it.
No fee to buyers.
03
Three levels of service for landlords, each with every fee published: tenant find at a fixed £450 plus VAT, rent collection at 8%, or full management at 10% with the 24-hour tenant line, inspections, repairs and the paperwork that Renting Homes (Wales) now demands.
Tenant find £450 plus VAT.
04
For landlords who want to hear from us only when a decision is needed: a 24-hour line for the tenant, repairs arranged and paid from the rent, quarterly inspections with photographs, every certificate diarised and renewed, rent paid to you on the day with a statement, and the end of the contract handled.
10% of the rent plus VAT, plus tenancy set-up £150 and inventory £120 at the start of each contract.
05
For tenants: no fees of any kind, a deposit of no more than five weeks protected in a government scheme, an occupation contract explained in plain English, a 24-hour repair line on managed homes, and viewings when you can actually make them.
Nothing.
06
A sales or rental valuation at your home within 48 hours of asking, free, with the last twelve months of comparable sales or lets within half a mile and two figures: what we think it will achieve and what to market it at. No pitch, no obligation, and the figures stay with you.
Free, for sales and for lettings, whether or not you instruct us.
Selling
No marketing charge, no withdrawal fee, no "premium package" for the photographs, which are included with a floor plan and a drone shot where the garden earns it. Eight weeks' sole agency and then rolling with two weeks' notice, so if we are not doing the job you can leave. The fee comes out of the completion money; if it does not sell you pay nothing.
How we work
We bring the last twelve months of sales within half a mile, say what we think it will sell for and what it might list at, and leave the figures with you. We do not win instructions by overvaluing and then "reviewing the price" in week six.
Every viewing is accompanied by one of us, including evenings and Sundays, and you hear what the viewers said within twenty-four hours, honestly, including the bit about the bathroom.
Agreed is not sold. We ring both solicitors, the surveyor and the lender every week, tell you what is holding it up, and keep the chain together. Our fall-through rate is under a fifth of the national average.
A managed tenant gets a 24-hour line, a repair acknowledged within a day and a named person. Tenants who are treated well stay, and a tenant who stays is the best thing that can happen to a landlord's return.
Landlords
Letting in Wales has its own law since 2022, and most of what an agent does now is keeping a landlord on the right side of it: the occupation contract and written statement, the deposit scheme, the certificates, the six months' notice. The landlords page sets out the three levels of service side by side with every charge, and the full management line includes a 24-hour tenant line, repairs at the contractor's price, and quarterly inspections with photographs.
Clients
Three valuations: two agents said £650,000 and Ffion said £595,000 with the evidence on the table. We went with the £650,000 one, had no viewings in eight weeks, came back to Severnside, listed at £595,000 and sold in eleven days for £602,000. Lesson learned, and she never once said told you so.
Two flats on full management for six years. The 10% is the whole cost: the repairs come through at the plumber's invoice price with the invoice attached, the inspections have photographs, and when Renting Homes came in Mark had the new contracts done before I knew the law had changed.
First-time buyers. Josh told us the cottage had oil heating, a septic tank and a neighbour with a cockerel before we had got out of the car, which no other agent would have, and we bought it anyway with our eyes open. He rang the solicitors every week and it completed on the day we asked for.
Find us
Between the bakery and the florist, a minute from Windsor Road. Valuations and viewings happen at the property, so most people never need to find us at all; the office is where the keys live and where the chain gets chased on a Friday.
1.2% of the sale price including VAT, minimum £2,400, paid on completion out of the sale money. Photographs, floor plan, the portals, accompanied viewings and the weekly chasing are included. Nothing up front, no withdrawal fee, and eight weeks' sole agency then rolling with two weeks' notice. Multi-agency is 1.8%.
Tenant find £450 plus VAT fixed; rent collection 8% of the rent plus VAT; full management 10% plus VAT, with a £150 set-up and a £120 inventory per new contract. The landlords page has every fee and what the safety certificates cost. No mark-up on contractors and no renewal fee for a tenant who stays.
Within 48 hours of asking, at your home, in the evening if that suits, free for sales and lettings. You get two figures, the comparables for the last year within half a mile, and a written valuation by email that evening. No follow-up calls unless you ask.
Licensed by Rent Smart Wales as an agent, members of Propertymark with client money protection (so rent and deposits are insured), and The Property Ombudsman for redress. Deposits go into a government scheme within thirty days with the certificate sent to the tenant.
No. Tenant fees have been illegal in Wales since 2019. A tenant pays rent, a holding deposit of one week that comes off the first month, and a deposit of up to five weeks held in a scheme. Nothing else, ever.
Ffion or Mark at your home within 48 hours, sales or lettings, free and without obligation. You get what we think it will achieve, what to list it at, the comparables for the last year, and a written valuation by email that evening. Or ring the office, 9 to 6.
