10% plus VAT: the tenant line, the repairs, the inspections, the certificates, the paperwork
Full management
For landlords who want to hear from us only when a decision is needed: a 24-hour line for the tenant, repairs arranged and paid from the rent, quarterly inspections with photographs, every certificate diarised and renewed, rent paid to you on the day with a statement, and the end of the contract handled.
Three hundred and ten homes are managed from Glebe Street, most of them for landlords with one or two properties who do not want a phone call about a boiler at eleven at night. Mark runs it, and the measure he works to is that a landlord should never be surprised by anything except the rent arriving early.
The tenant has a 24-hour number. A repair is acknowledged within a working day, assessed (often from a photograph), and done by one of our contractors at their invoice price, deducted from the rent with the invoice attached; anything over £250 is agreed with you first unless it is an emergency. Inspections are quarterly, with photographs in your portal, and the gas, electrical and alarm certificates are diarised and renewed before they lapse. Rent is paid to you on the day it clears with a statement, and arrears are chased the day after, by phone, then in writing, then with the notice the law allows.
At the end of the contract we do the check-out against the inventory, agree the deposit with the tenant, and have the property re-let within a fortnight on average because the next tenant is lined up from the notice. Rent reviews are proposed each year with the comparables. We do not charge a renewal fee for a tenant who stays, and you can move from management to rent collection or tenant find with a month's notice.
What is included
- 24-hour tenant line and a named manager
- Repairs within a day, contractors at cost, invoices attached
- Quarterly inspections with photographs
- Every certificate diarised and renewed
- Rent on the day it clears, arrears chased the day after
- Check-out, deposit and re-let handled
What it costs
10% of the rent plus VAT, plus tenancy set-up £150 and inventory £120 at the start of each contract. Contractors at their invoice price, no mark-up. The landlords page has every lettings fee side by side and what each certificate costs; the sales fee is 1.2% including VAT, paid on completion, nothing up front.
Questions about management
Can I use my own contractors?
Yes; tell us who and we call them first. Ours are there for speed and because we know their prices, not because we earn anything from them.
What happens if the tenant stops paying?
We chase from day one, agree a plan if there is a reason, and serve the correct notice if there is not. On full management the rent guarantee insurance we offer at £180 a year covers the rent and the legal costs if it comes to that.
Book a free valuation. Two figures, the evidence, no pitch.
Ffion or Mark at your home within 48 hours, sales or lettings, free and without obligation. You get what we think it will achieve, what to list it at, the comparables for the last year, and a written valuation by email that evening. Or ring the office, 9 to 6.