Services
Sales and lettings in Penarth and the Vale, done by three people who stay with you from the first conversation to the keys. Each page says what happens, what it costs, and who does it; nothing is quoted "from" a figure that turns out to be a different one.
01
A sale run by one person from the valuation to the keys: professional photographs and a floor plan included, Rightmove, Zoopla and OnTheMarket, accompanied viewings seven days a week, offers qualified before they reach you, and the chain chased weekly until it completes.
1.
02
Register what you are looking for and hear about matching homes before the portals, sometimes before the photographs. Viewings at times that suit you, a negotiator who will tell you what the vendor will and will not take, and help with mortgage advice and a solicitor if you want it.
No fee to buyers.
03
Three levels of service for landlords, each with every fee published: tenant find at a fixed £450 plus VAT, rent collection at 8%, or full management at 10% with the 24-hour tenant line, inspections, repairs and the paperwork that Renting Homes (Wales) now demands.
Tenant find £450 plus VAT.
04
For landlords who want to hear from us only when a decision is needed: a 24-hour line for the tenant, repairs arranged and paid from the rent, quarterly inspections with photographs, every certificate diarised and renewed, rent paid to you on the day with a statement, and the end of the contract handled.
10% of the rent plus VAT, plus tenancy set-up £150 and inventory £120 at the start of each contract.
05
For tenants: no fees of any kind, a deposit of no more than five weeks protected in a government scheme, an occupation contract explained in plain English, a 24-hour repair line on managed homes, and viewings when you can actually make them.
Nothing.
06
A sales or rental valuation at your home within 48 hours of asking, free, with the last twelve months of comparable sales or lets within half a mile and two figures: what we think it will achieve and what to market it at. No pitch, no obligation, and the figures stay with you.
Free, for sales and for lettings, whether or not you instruct us.
Regulated
Rent Smart Wales is the licence every letting agent in Wales must hold, with training and a fit-and-proper test; we hold it and so does each of us individually. Propertymark membership brings client money protection, which means the rent and deposits in our client account are insured if the worst happened to the firm, and a code of practice we are inspected against. The Property Ombudsman is where you go if we get something wrong and cannot put it right, free, and binding on us. Deposits go into a government-backed scheme within thirty days with the certificate to the tenant, every time, because the alternative is a fine of three times the deposit and we have never had one.
Ffion or Mark at your home within 48 hours, sales or lettings, free and without obligation. You get what we think it will achieve, what to list it at, the comparables for the last year, and a written valuation by email that evening. Or ring the office, 9 to 6.
