Safety
Safety, in plain words.
Aesthetic treatments are elective, and they carry real risks, some of them serious. This page says who treats you, what we use, and what happens if something goes wrong.
How we keep it safe
Who can treat you
Injections here are given only by Helen, a registered nurse and independent prescriber. Peels and needling are done by Anjali, who is trained and insured for them. On a live site their registration and insurance details would be shown here: on this demonstration site they are placeholders.
What we put in you
Only UK-licensed medicines and CE or UKCA-marked devices from named UK pharmacies and distributors. Batch numbers go in your record, and you are given them. Never anything bought online.
If something goes wrong
Hyaluronidase and an emergency kit including adrenaline are kept on site and checked monthly. Helen is trained in vessel occlusion and anaphylaxis, and her phone is on for twenty-four hours after treatment. We report adverse events to the MHRA Yellow Card scheme.
If you are unhappy
Ring and we will see you, whatever the reason. If we cannot sort it out, the complaint goes to an independent reviewer, and we will tell you how to complain to the Nursing and Midwifery Council.
Your photographs
Taken with your written consent for your clinical record only. They are stored encrypted, and they are never used on this website or on social media. We do not show before-and-after pictures at all.
Age and capacity
We ask for photo ID and do not treat anyone under eighteen. We will stop if you seem unsure, unwell or pressured, or if a treatment would feed a worry about your appearance that deserves other help.
An emergency
After filler, from anyone, anywhere.
Sudden severe pain, skin going white, dusky or blotchy, or any change in your vision: this can be a blocked blood vessel. Ring 999 or go to A&E, and tell them you have had filler. If you are one of our patients, ring Helen too, but do not wait for her to answer.
Swelling of the lips, tongue or throat, or difficulty breathing: ring 999.
Who should think twice
Anybody who is doing this in a hurry, for an event, because of something someone said, or because of how they look on a camera. If you spend a lot of time each day worrying about one part of your face, please talk to your GP first. This can be a treatable condition called body dysmorphic disorder, and treatments like ours tend to make it worse. We will gently raise it if we are concerned.
Choosing someone, even if it is not us
Ask who will treat you, and whether they can prescribe and see you in person first. Ask what you will have put in you and where it came from, what they do if a vessel is blocked, and whether they keep the medicine to dissolve filler in the building. Ask for their registration number and look it up. A good clinic will be pleased you asked.
Start with a conversation.
Forty-five minutes in a quiet room. Nothing is done on the day, and you can leave having decided against everything.