Nothing happens at your first visit, except a conversation.

A small nurse-led clinic in a Penarth terrace. You meet the person who would treat you, and you hear what is possible and what could go wrong. Then you go home and think.

A quiet treatment room with a greige couch, a tall window with a linen curtain and warm plaster walls

What we do

Six conversations, and sometimes a treatment.

All six

Wrinkle consultations

A proper conversation about lines and what bothers you, with a nurse prescriber who may suggest treatment, something else, or nothing at all.

Consultation £60.

Skin boosters

Small injections of hyaluronic acid into the skin, not to change your shape but to help it hold water. Assessed first and not for everyone.

Assessment £40; course £320.

Chemical peels

A controlled acid applied to the skin to help it renew. Patch-tested first and chosen for your skin tone, because the wrong peel can leave marks.

Light peels from £85.

Microneedling

A pen with very fine needles makes tiny channels in the skin. People use it for texture and some kinds of scarring. It is not a quick fix.

£150 a session.

Dermal fillers

Dissolvable hyaluronic acid gel, placed for a specific reason after a long conversation. We use small amounts, and we say no more often here than anywhere.

Consultation £60; from £240.

Prescriber consultations

A private medical conversation with Helen about skin, sweating or anything you have read about, with no obligation to do anything afterwards.

£60 for 45 minutes.

How we work

What the name means, in practice.

You can leave with nothing

A consultation has a fee, and that is all it commits you to. Plenty of people walk back to the station having decided against it, and we think that is a good outcome.

The person you see is the person who decides

Prescribing decisions are made by Helen, in the room, having met you. Nobody orders anything on the strength of a form or a phone call.

No offers

We do not discount, bundle or run a birthday month. Nothing here is a reason to hurry, because nothing here is urgent.

We tell you when we would say no

Some reasons are medical and some are not. If we think you are being pushed by somebody else, or by a filter, we will say so kindly and stop.

Saying no

We say no more often than you would expect.

Sometimes the reason is medical. Sometimes it is that you look fine to us, or you seem to be doing this for someone else, or you have brought a picture of somebody who is not you. It is a harder way to run a clinic, but it is the only way we can sleep.

A woman in her sixties looking thoughtfully at her own face in a hand mirror
  • 2017the year Helen opened at Windsor Place
  • 45 minthe length of every first consultation
  • 0offers, packages or countdown timers
  • 24 ha clinician's phone on after any treatment

Reviews

What people say about the conversation.

All six
Consultation

I went in for one thing and Helen talked me out of it. She looked at my sun damage and told me to buy sunscreen. I paid sixty pounds and I was glad to.

Rhian T.Penarth
Dissolving filler

I had filler from somewhere else that I had come to hate. Helen explained exactly what could happen if we dissolved it, then made me wait. No judgement at any point. That was what I needed.

Cerys M.Cardiff
Chemical peels

Anjali knows brown skin. I have been burnt before, literally. She patch-tested me twice, went gently, and rang me on day three to check on me.

Farah A.Grangetown

Questions people ask

Will I be treated at my first visit?

No. A first visit is a conversation and an assessment. You go home with the information and take at least the cooling-off period we give you.

Do you do lip fillers?

Occasionally, after a consultation and a fortnight of thinking about it, in small amounts and for adults only. If you are looking for a particular look from social media, we are the wrong people.

Can you tell me the price of wrinkle treatments?

Not on a website: those can be prescription-only medicines, and we are not allowed to advertise them. Helen will give you a written cost if she thinks treatment suits you.

Do you show before-and-after pictures?

No. Everyone's face is different, and a photograph of someone else's result tells you very little about yours.

What if I change my mind?

Do so at any time. You pay for the consultation you had and nothing else. There is no deposit and no course to commit to.

Am I too young, or too old?

Under eighteen, yes, too young, and we ask for ID. Above that there is no upper limit. We see people in their seventies, usually for skin, and usually for themselves.

Start with a conversation.

Forty-five minutes in a quiet room. Nothing is done on the day, and you can leave having decided against everything.