What clients say, afterwards.

First-time buyers, terrified, and Lowri explained every step before it happened. The quote on the website was the bill to the pound (£895 plus VAT plus the searches and Land Registry, exactly as the calculator said). Nine weeks from offer to keys with a leasehold flat, and a Friday email every week even when it said "nothing this week".

Gareth came to the house to do my will and both LPAs after my husband's stroke taught us what not having them costs. He talked to me, not to my daughter, and spotted that the house was in joint names in a way that mattered. £1,100 plus VAT and the registration fees, as quoted, and the LPAs were back in eleven weeks.

Sold in Penarth and bought in Rhoose with the same conveyancer, Rhian, running both. The chain had five links and one solicitor in it who did not answer emails; Rhian rang them every morning until they did. Completed on the day we asked for. The completion statement showed every penny.

Dad's estate: Harbour told me on the first call that I did not need probate at all because everything was joint with Mam, and then charged me nothing for the call. When Mam died two years later we went back for the full administration: 1.5%, no hourly bills, accounts we could all follow.

Remortgage, £495 plus VAT as quoted, and done in three weeks. Four stars because the first draft of the Friday update went to my old email address and I missed a week; Rhian apologised, fixed it, and it did not happen again. The actual legal work was faultless.

New build with Help to Buy Wales, which two other firms quoted vaguely for. Harbour's website gave a figure (£895 + £200 + £150 plus VAT) and the quote was that figure. Lowri knew the developer's solicitors and their habits, and got us through a four-week completion deadline with a day to spare.