The team
Sian in the office, Glyn and three more drivers on the lorries, and the team at the transfer station who sort what comes back. A small firm that knows which streets a lorry can get up.
Owner. The office, the phones, the permits and the diary
Sian started Cwm Skip Hire with her late husband and one lorry in 2006, and runs it now with four lorries and the transfer station. She answers the phone from half past seven, knows which streets in Aberdare a skip lorry cannot get up, and will tell you if two trips to the tip would be cheaper than a skip.
Lead driver. The lorries, the yard and the tricky drops
Glyn has driven skip lorries in the Cynon valley for twenty-five years and has been with Cwm since the first week. He does the drops nobody else wants: steep lanes in Llwydcoed, tight drives in Cwmbach, the back of a terrace through a gap with an inch either side.
The rest of us
Sian and Nerys: the bookings, the permits, the diary and the call the evening before if a drop has to move.
Glyn, Kev, Darren and Alun, each with his own lorry and his own patch, so the same face usually comes back to collect.
Four people on the picking line and the loader, sorting every skip into rubble, wood, metal, plasterboard and card.
A waste carrier's licence, the station permit and a transfer note for every skip, so your waste is always traceable.
Wait-and-load
On streets where a skip left overnight fills up with the neighbours' rubbish, or there is nowhere legal to put one, Glyn brings it, waits up to an hour while you load, and takes it away. No permit, nothing left behind.
Wait-and-loadPick the size, tell us where it goes, and Glyn or one of the drivers drops it with boards under it. Fourteen days, collection, tipping and VAT in the price, and the permit sorted if it goes on the road.