The team
Four partners and two salaried GPs, two advanced nurse practitioners, four practice nurses and a healthcare assistant, a pharmacist, a physiotherapist, a mental health practitioner, a social prescriber, and a reception and administration team of eleven. The three who lead are below; everyone else is on the board in the waiting room with their working days.
Qualified in Cardiff in 1998 and has been a partner here since 2007. Leads on older people's care and home visits, does the Friday minor surgery list with Dr Patel, and is the GP trainer for the practice. Welsh speaker. Works Monday, Tuesday, Thursday and Friday.
Joined in 2014 from a practice in Bristol. Accredited for minor surgery and joint injections, does most of the six-week baby checks, and leads on the practice's data: the phone waits, the appointment waits and the survey results published each quarter. Works Monday to Thursday.
Nurse here since 2016, lead nurse since 2022. Runs the diabetes and respiratory clinics, cervical screening and the travel clinic, and trains the healthcare assistants. The direct number on most care plans is hers. Works every weekday except Wednesday.
What you can expect
If you ask for same-day help before 10am, a clinician rings you back that morning. Most people hear within two hours; the phone wait at 8am averaged four minutes last quarter.
Six GPs, two advanced nurse practitioners, four nurses, a pharmacist, a physiotherapist and a mental health practitioner. Reception asks what the problem is so you see whoever can sort it fastest.
Letters, leaflets and this website in both languages on request. Interpreters by phone for forty languages, BSL by video, and large print or Easy Read on request.
Our phone waits, appointment waits and survey results are published every quarter on the practice page, with what we changed because of them.
A look inside
PhonesReception
Sixty same-day slots, four phone lines and the online form all open at eight. The average wait last quarter was four minutes; the callbacks start at twenty past.
Nurse clinicsSioned
Forty blood tests a morning, results in the app within three working days. Most people are in and out in ten minutes.
Minor surgeryDr Patel
Six small operations on a Friday morning that would otherwise be a hospital referral: cysts, lipomas, lesions for analysis, a couple of joint injections.
Sixty same-day slots every weekday, a clinician ringing you back the same morning. For anything that can wait, request a routine appointment online and reception replies within a working day. When we are closed, ring 111.