Rang at 8:02 about my daughter's temperature, spoke to a doctor by nine, seen at eleven, prescription at the pharmacy next door by twelve. That is what a GP surgery should be like.
Patient survey
What patients say.
Six comments from the last survey, one for each part of the practice, including the four-star one about waiting three weeks for a named GP. We publish every survey in full, with the things we changed because of it, on the noticeboard and here.
Collected by a third-party review platform. Names shortened at the reviewers' request.
Type 2 diabetes for eight years. Same nurse every review, bloods done the week before so we actually talk about the results, and the pharmacist changed my tablets without me needing to see a doctor.
My husband is housebound. Dr Morgan has visited four times this year and rings before she comes. The prescriptions go straight to the chemist. I cannot fault them.
Three weeks for a routine appointment with my own GP, which is longer than I would like, but it was my choice to wait for him and the online booking made it painless. Four stars for the wait, five for the doctor.
Baby clinic on Tuesdays saved my sanity. Drop in, weigh her, ask the daft questions, nobody rushes you. The six-week check with Dr Patel took twenty minutes and he asked how I was, not just the baby.
Cyst on my back removed on a Friday morning by Dr Patel, four weeks after the GP looked at it. The hospital quoted eight months. Local anaesthetic, twenty minutes, a neat scar.
About the four stars
Three weeks for a named GP is too long. Here is what we are doing.
Tom is right. Continuity matters and the wait for a particular doctor has grown as the list has, because people reasonably want the GP who knows them. Since the survey we have moved two sessions a week from the duty rota to pre-bookable, so each GP has forty more routine slots a month, and we now show the first available date for each doctor on the booking page so you can choose between waiting and seeing someone sooner. The next survey will say whether it worked.
Tell us what we got wrong.
Compliments, comments and complaints go to the practice manager and are answered within ten working days. The complaints leaflet is at reception and on this site; nothing you say affects your care.