Appointments
Every appointment, and how to get it.
Two kinds matter most: same-day, for what cannot wait, released at 8am every weekday; and routine, for everything else, booked online at any hour up to four weeks ahead. The rest are below, with who you will see and how long it takes.
Appointment types
| Appointment | How to book | What it is for |
|---|---|---|
| Same-day callback | Ring from 8am, or the online form from 7am | A GP or advanced nurse practitioner rings you back the same morning. Seen the same day if needed. |
| Routine GP appointment | Online any time, or ring from 10am | Ten minutes with any GP, up to four weeks ahead. Ask for the doctor you know. |
| Double appointment | Ask for it when you book | Twenty minutes for two problems, a complex problem or a long-term condition review. |
| Phone or video appointment | As for routine | Anything that does not need an examination. Video uses a link sent by text. |
| Nurse appointment | Book directly; no GP needed | Dressings, smears, vaccinations, injections, ear care, contraception. |
| Healthcare assistant | Book directly | Blood tests, blood pressure, ECG, spirometry, weight, NHS health checks. |
| Physiotherapist | Book directly, Monday and Wednesday | Back, neck and joint problems. Twenty minutes, in person. |
| Mental health practitioner | Book directly or ask any clinician | Low mood, anxiety, stress, bereavement. Thirty minutes, usually within a week. |
| Pharmacist | Booked by the practice | Medication reviews, blood pressure and diabetes medicine changes, side effects. |
| Home visit | Ring before 10:30 | For patients who are housebound. The doctor rings first. |
| Minor surgery | After a GP appointment | Friday morning list, usually within four weeks. |
| Out of hours | Ring 111 | Evenings, nights, weekends and bank holidays. 999 for an emergency. |
If you cannot make an appointment, tell us as soon as you can so that it goes to someone else; 140 appointments were missed last month. Reply to the reminder text with CANCEL, ring, or cancel online. We do not remove patients for missed appointments, but we will ask what went wrong.
Online access
The NHS Wales App does most of it.
Book and cancel routine appointments, order repeat prescriptions, read your test results and letters, and see your vaccination record, at any hour. Reception sets up your login in five minutes with ID, or you can register in the app with a passport or driving licence. If you do not use a phone or computer, nothing changes: the phone and the front desk do everything the app does.
The same-day request form on this site needs no login at all: name, date of birth and a phone number, from 7am on weekdays, and it goes to the same list as the 8am calls.
- Book routine
- Cancel
- Prescriptions
- Test results
- Letters
- Vaccinations
- Same-day form
- Registration
When we are closed
Evenings, weekends and bank holidays.
NHS 111 Wales
Free, all day, every day. A trained adviser or nurse assesses you on the phone and can book you an out-of-hours GP at Cardiff Royal Infirmary, send a nurse, or tell you what to do at home.
999 or A&E
Chest pain, signs of a stroke, severe breathing difficulty, heavy bleeding, a fit, a child who is floppy or has a rash that does not fade. Do not ring us first.
The pharmacy
Llandaff Pharmacy next door is open until 7pm on weekdays and Saturday mornings, and treats 27 common conditions free under the Welsh common ailments scheme without an appointment.
Mental health crisis
Ring 111 and press 2 for the urgent mental health line, any hour, or the Samaritans on 116 123. If you are in danger, 999. Our own mental health practitioner sees people within a week in normal hours.
Need help today? Ring from 8am.
Sixty same-day slots every weekday, a clinician ringing you back the same morning. For anything that can wait, request a routine appointment online and reception replies within a working day. When we are closed, ring 111.