Same-day, routine, phone, video and home visits
GP appointments
How to get an appointment: same-day help from 8am for things that cannot wait, routine appointments up to four weeks ahead, phone and video consultations, and home visits for people who cannot come in. Who you will see, how long it takes, and what to do out of hours.
There are two kinds of appointment and the difference matters. Same-day is for things that cannot wait: a child with a high temperature, chest pain that is not an emergency, an infection getting worse. Routine is for everything else, and booking it a week or two ahead means you see the doctor you know, for as long as you need.
Same-day: ring from 8am or use the online form from 7am, say what the problem is, and a GP or advanced nurse practitioner rings you back that morning. Most things are sorted on the phone, with a prescription sent to your pharmacy; if you need to be seen you are given a time that day. Sixty slots are released each weekday morning and when they are gone reception will tell you honestly and point you to the pharmacy, 111 or the out-of-hours service.
Routine: ten-minute appointments with any GP up to four weeks ahead, or twenty minutes if you have two things to discuss or a long-term condition review. Book online at any hour, or by phone from 10am when the morning rush is over. Phone and video appointments are available for anything that does not need an examination. Home visits are for people who are housebound; ring before 10:30 and a doctor will ring you back to arrange it.
What is included
- Same-day callback from a GP or ANP, every weekday
- Routine appointments up to four weeks ahead, online any time
- Phone and video appointments
- Twenty-minute double appointments for two problems or a review
- Home visits for housebound patients, requested by 10:30
- Out of hours: NHS 111 Wales, or 999 in an emergency
How to book, and when
Same-day slots released 8am by phone or online. Routine appointments from 10am by phone, any time online. Ten minutes with a GP; twenty for two problems or a review. Everything is free on the NHS unless it says otherwise. How each kind of appointment works is on the appointments page; the full list of clinics is on the clinics page.
Questions about gP appointments
Can I see the same doctor each time?
Yes, for routine appointments: ask for them by name when you book and expect to wait a little longer for a slot. Same-day problems are seen by whichever clinician is on duty, so that nobody waits. Every patient has a named GP who is responsible for their care overall.
What if all the same-day slots have gone?
Reception will tell you, and will ask what the problem is so that anything urgent is passed to the duty doctor regardless. For everything else, the pharmacy next door can treat many common conditions, 111 is open all hours, and you can book the first routine appointment.
Can I book online without an account?
The same-day request form needs only your name, date of birth and phone number. Routine booking, prescriptions and your record need the NHS Wales App or a login from reception; bring ID and we set it up in five minutes.
Need help today? Ring from 8am.
Sixty same-day slots every weekday, a clinician ringing you back the same morning. For anything that can wait, request a routine appointment online and reception replies within a working day. When we are closed, ring 111.