The team
Aled runs the workshop and the teams, Kerry surveys every house, four people make the windows and three teams fit them. The window Kerry measures is made across the yard and fitted by people you can name.
Owner. The workshop, the fitting teams and the phone
Aled started as a fitter for a double-glazing firm in Newport in 1986, set up Gwent Glazing with two vans and a rented unit in 1994, and moved to the Avondale estate when he started making the windows himself in 2003. He still checks every window off the line before it goes on the van.
Surveyor. Every survey, every quote, every order
Kerry trained as a building surveyor, joined Gwent Glazing in 2011 and has done nearly every survey since. She measures every opening herself, checks the lintels and the cills, and is the one who will tell you that the window you want will not pass as a fire escape.
The yard
Four people on the saw, the welder, the cleaner and the glazing bench, making about sixty windows a week from the profile to the glass.
Three fitters each, led by Rhys, Jason and Tomos, who between them have fitted for us for over fifty years. One team per house, start to finish.
Donna runs the diary, the FENSA registrations and the guarantee certificates, and rings the day before to say which team is coming.
Gareth does the repairs van: misted units, locks and hinges, on anyone's windows, usually in one visit.
On the day
The team takes out one old frame at a time and has the new one in, packed, fixed and sealed before the next comes out, so the house is never open to the weather for more than an hour per window. Dust sheets go down first; the old frames go on the van for recycling; the plaster is made good before they leave.
uPVC windowsKerry measures every opening with a laser, checks the lintels and the cills, shows you the colours and the glass, and writes a fixed quote at your kitchen table. The quote builder gives you the band before she comes.