Legal
Privacy policy.
What we collect, why, how long we keep it and how to ask us about it.
What we collect
When you use the booking form we collect your name, phone number, email address and postcode, what needs cleaning, the kind of property, a day if you gave one, and anything you write. The form records the time it was sent and your IP address, used only to block automated submissions. The room-by-room quote stores nothing: your numbers are in the page address and nowhere else.
For a clean we also hold your address, access notes (parking, key safes, pets), what we cleaned and any stains we could not remove, and invoices and payments. For letting agents, we hold the property address and the agent's contact.
Why we use it
- To book and carry out the clean (our contract with you, or steps you asked us to take before one).
- To issue a dated receipt for an end-of-tenancy clean, to you or the agent you name.
- To keep accounting records (a legal obligation).
Who sees it
Bethan and Owain. The review service receives your email address once, a few days after the clean. We never sell your details.
How long we keep it
Enquiries that do not become bookings are deleted after six months. Customer records are kept for three years after your last clean; key safe codes are deleted the day after the clean; accounting records are kept for six years.
Your rights
You can ask for a copy of what we hold, ask us to correct or delete it, or object to our using it. Email hello@fresh-pile-cleaning.co.uk. We answer within a month. You can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website sets a session cookie only when you send the booking form, to limit repeat submissions; it expires when you close the browser. There are no analytics or advertising cookies. The map on the find-us page is loaded from Google, which may set its own cookies when it is displayed.