Legal
Privacy policy.
What we collect, why, how long we keep it and how to ask us about it.
What we collect
When you use the form we collect your name, phone number, email address and postcode, what is wrong, a date if you give one, and anything you write. When you leave a device we record its make, model and IMEI, and a passcode only if you choose to give one for testing. If we buy a phone from you, we are required to record your ID. The form also records the time it was sent and your IP address, used only to block automated submissions.
Why we use it
- To carry out your repair or sale (our contract with you).
- To keep accounting records and purchase records for second-hand goods (legal obligations).
- To text you when your device is ready.
How long we keep it
Enquiries are deleted after six months. Passcodes are deleted when the device is collected. Recovered data is deleted once you confirm you have it, and within a week at most. Repair and purchase records are kept for six years.
Your rights
You can ask for a copy of what we hold, ask us to correct or delete it, object to our using it or withdraw consent. Email fix@cracked-it-repairs.co.uk. We answer within a month. You can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website sets a session cookie only when you send the form, to limit repeat submissions. The repair picker is worked out on the server and stores nothing. There are no analytics or advertising cookies. The map on the find-us page is loaded from Google, which may set its own cookies.