Costs
What care costs, in plain figures.
Our rates, a weekly estimate for the care you have in mind, and an honest note on what the council may pay and how much anyone can be charged for care at home in Wales.
Our rates
What we charge.
Weekday visits
an hour£29.50
Monday to Friday, 7am to 10pm, charged by the half-hour. Thirty minutes is the shortest visit.
Weekend visits
an hour£33.50
Saturday and Sunday, 7am to 10pm. Bank holidays at the weekend rate; Christmas and New Year's Day at double.
Sleeping night
10pm–7am£160
A carer in the house overnight, sleeping and on hand if needed, help to bed and in the morning.
Waking night
10pm–7am£230
A carer awake all night for people who need regular help.
Live-in care, one person
a week£1,295
Two carers sharing the role, daily break covered where needed. A couple from £1,495.
Outings mileage
a mile45p
Only for outings in the carer's car. Travel to you is never charged.
The estimator
A weekly figure for the care you have in mind.
| Example | A week | A month |
|---|---|---|
| Morning help, every day | £214.50 | £930 |
| Three visits a day, weekdays | £442.50 | £1,918 |
| Four visits a day and two nights | £963.50 | £4,175 |
The council's part
If the council arranges the care
Anyone can ask Monmouthshire County Council for a care and support assessment. If the person is assessed as needing care, the council can arrange it, or give direct payments so the family can choose an agency such as us. A financial assessment then decides how much the person pays towards it.
- For care at home in Wales there is a weekly maximum anyone can be charged for council-arranged care, set by the Welsh Government and reviewed each year. We will tell you the current figure when you ring rather than print one here that may be out of date.
- The value of the person's home is not counted for care at home.
- NHS Continuing Healthcare, which is free, may apply where needs are mainly health needs; ask the GP or hospital team about an assessment.
Paying us directly, at the rates on this page, is the alternative, and many families do both: council-arranged visits plus extra hours they pay for themselves.
Other charges
And the ones we do not make.
- First visit and care planFree
- Joining or set-up feeNone
- Visits cancelled with 24 hours' noticeFree
- Visits while in hospitalPaused, not charged
- InvoicesEvery four weeks, by email or post
- PayingDirect debit, bank transfer or cheque
Questions about costs
Why do you not do fifteen-minute visits?
Because nobody can help a person wash, dress and eat breakfast with dignity in fifteen minutes. Thirty minutes is our shortest visit.
Do you charge for the carer's travel?
No. Travel between visits is paid by us, not you. Villages on our set rounds have a small travel charge of £2.50 a visit, shown on the areas page.
Can we use direct payments?
Yes. If the council gives direct payments, you can use them to pay us, and top up with extra hours if you wish.
Talk to Bethan or Tomos about care.
Ring, send the enquiry form or drop into Frogmore Street. We will talk through what is needed, explain the costs and the council's part honestly, and arrange a free first visit at home, usually within a week.