Home care in Abergavenny since 2013
Help at home in Abergavenny and the villages, from half an hour in the morning to someone living in. The same small team of carers, never rushed, and a person on the phone day and night.
Care
Visits from thirty minutes to a few hours, once a day or four times, to help with getting up and dressed, washing and bathing, meals and drinks, prompting medicines, and getting ready for bed. The same small team each time.
£29
Time with someone who comes to see you, not to do a task: a walk along the river, the market on Tuesday, the library, a game of cards, help with letters and the phone, or just a pot of tea and a proper conversation.
£29
A carer who lives in the home for one or two weeks at a time, taking turns with a second carer, for people who need someone there day and night but want to stay in their own house rather than move to a care home.
From £1,295 a week for one person, £1,495 for a couple
A carer in the house overnight, either sleeping and on hand if needed, or awake all night for people who need regular help, so that a family carer can sleep or a person coming home from hospital is not alone.
£160 a sleeping night, 10pm to 7am
Care for people living with dementia, from a weekly visit in the early stages to live-in care later: the same carers, the same routine, life story work, and support for the family as things change.
The same hourly and night rates as any other care
Short-term care: cover so that a family carer can have a holiday, a weekend or a regular afternoon off, and support for the first days and weeks after a stay at Nevill Hall or the Grange, so coming home goes well.
The same hourly and night rates; no minimum length for respite
Costs
Visits are £29.50 an hour on weekdays and £33.50 at weekends, charged by the half-hour, with thirty minutes the shortest visit. A sleeping night is £160 and live-in care starts at £1,295 a week. There is no joining fee, no charge for the first visit, and no charge for the carer's travel to you.
If the council arranges care, a financial assessment decides what the person pays, and in Wales there is a weekly maximum for care at home. The costs page explains how that works.
How we work
We plan visits around the person: the time they like to get up, the bath on Thursday, the chapel on Sunday. If we cannot fit the times you need, we say so before we start.
Every carer is employed, paid above the Real Living Wage, paid for travel time, and trained before their first visit. It is why most of them stay.
Knocking before going in, asking before helping, letting a person do what they can do for themselves, even when it would be quicker to do it for them.
A care diary in the house and an online one for family who live away, a call from the office after the first week, and a review every three months.
Where we go
Twelve places on our core rounds with no travel charge, and six further out on set rounds. Type a town or village to check.
The team
Registered manager
Manager registration with Social Care Wales: placeholder on this demonstration site. With Cartref since 2013.
Bethan was a district nurse in Abergavenny and the villages for twenty years before she started Cartref in 2013 with four carers and a borrowed car. She still does most first visits herself. Practical, warm, and impossible to fob off; families tend to say she is the one who finally listened.
Senior carer and dementia lead
Social Care Wales registration: placeholder on this demonstration site. With Cartref since 2016.
Tomos started as a carer at twenty-four after looking after his grandfather, who had dementia, and has been with Cartref ever since. He trains every new carer, leads on dementia care and still does a round of visits each week so that he never forgets what the job is. First language Welsh.
Families
Three carers, the same three, for two years now. Mam calls them her girls even though one of them is Tomos. They have never once rushed her.
Two sleeping nights a week means I sleep two nights a week. That sounds small. It has kept me going through my wife's illness.
We were told Dad would have to go into a home. Live-in care cost about the same and he spent his last year in his own chair looking at his own garden.
Find us
Drop in on a weekday for a chat and a cup of tea. Step-free, with a hearing loop at the desk. First visits are always at home.
Usually within a week, and often within 48 hours after a hospital stay. Bethan or Tomos visits first, at home, to meet the person and write the care plan.
Visits are £29.50 an hour on weekdays and £33.50 at weekends, charged by the half-hour; a sleeping night is £160; live-in care starts at £1,295 a week. The cost estimator works out a weekly figure.
If the council assesses the person as needing care, it can arrange or fund it, and a financial assessment decides what the person pays, with a weekly maximum set by the Welsh Government. You can also choose to pay us directly, or use direct payments. We explain all three on the costs page.
We cover Abergavenny and most villages within about eight miles. The area checker tells you, or ring and ask.
Tell us. We will change the carer without fuss and without asking you to justify it. Personalities matter in care.
Yes, with a week's notice, or straight away if the person goes into hospital, in which case visits are paused and not charged.
Ring, send the enquiry form or drop into Frogmore Street. We will talk through what is needed, explain the costs and the council's part honestly, and arrange a free first visit at home, usually within a week.
