The team

Two people and a collie.

Rhian on the counter, Dylan at the tanks and in the van, and Moss under the till. If you ring the shop, it will be one of the first two.

A black and white collie with its paws on a wooden shop counter, reaching for a treat in a hand

The people

Rhian Bowen, a woman in her fifties with short greying hair, a green apron and a cream shirt, in a pet shop with shelves of paper sacks behind her

Rhian Bowen

Owner and Suitably Qualified Person

Rhian grew up in Trealaw and worked on the counter of an agricultural merchant in Tonyrefail for fourteen years before taking on the lease at Hannah Street in 2009. She trained as an SQP so that she could give proper advice on flea and worm treatments, and her register number here is a placeholder. Her collie, Moss, tests the toys and sleeps under the till.

Dylan Pugh, a man in his twenties with dark curly hair and a short beard, in a brown jumper, beside a softly lit aquarium

Dylan Pugh

Fish, small animals and the van

Dylan came in on a Saturday job at fifteen, for the fish, and has never really left. He looks after the twelve tanks at the back of the shop, the small animals and the Tuesday and Friday rounds. He will tell you what is wrong with your water, and he knows every set of steps between here and Tonypandy.

  • 2009the year Rhian took on the lease at 19 Hannah Street
  • 10 stampsfill a loyalty card, and the next small bag is on us
  • 3 milesfree delivery round Porth on orders over £25
  • 2 roundsa week in the van, Tuesdays and Fridays, up and down the hills

And Moss

The head of quality control.

Moss is a nine-year-old collie who came from a farm above Clydach Vale when she turned out not to like sheep. She spends a week with each new dog toy before it reaches the shelf. If it comes apart, it does not get stocked. She has rejected more toys than she has passed, and she has never once accepted a bribe, unless it was a pig’s ear.

Bring the dog in. We will weigh it for nothing.

Or put in a weight and a food, and see which bag, how long it lasts and what it costs a week.