Legal
Privacy policy.
What we collect, why, how long we keep it and how to ask us about it.
What we collect
When you use the booking form we collect your name, phone number, email address, your postcode, what you want to book and when, your confirmation that the party is 18 or over, and anything you write in the message box. The form also records the time it was sent and your IP address, used only to block automated submissions.
When you book we keep the booking: your name, the date, the party size, any dietary or access notes, and for private hire the deposit and the final bill. The bar has CCTV covering the entrance and the till, kept for 31 days, as a condition of the premises licence.
Why we use it
- To confirm and remind you of appointments (the steps needed before and under a contract).
- To run the bar lawfully, which includes CCTV, age checks and incident records under the premises licence (legal obligation). Photographs of events are used on this site or our social pages only with the agreement of the people in them.
- To keep invoice records (legal obligation).
- To tell you about the new list, the Thursday line-up and events, if you have asked us to (consent; stop at any time by email).
How long we keep it
Enquiries that do not become bookings are deleted after six months. Bookings are deleted after twelve months; private hire contracts and invoices are kept for seven years; CCTV for 31 days; invoices for seven years. Reminder lists are kept until you ask to be removed.
Who sees it
Our bar team and the owner, our accountant, the booking and card payment providers (your name, booking and card details only), the council's licensing officer on inspection, and the text service that sends your booking confirmation (name, phone number and appointment time only). The booking form is delivered by email to our office; we do not use third-party form services or marketing platforms. We do not sell or share your details for marketing.
Cookies
This site sets a single session cookie to limit repeat form submissions. It contains no personal data and expires when you close the browser. The embedded map on the contact and areas pages is served by Google and may set cookies under Google's own policy.
Your rights
You can ask for a copy of what we hold, ask us to correct or delete it, or object to how we use it. Email hello@thecopperstill.co.uk or write to the address above. You can also complain to the Information Commissioner's Office at ico.org.uk.