The team
Carys does the tests, the wax and the home visits. Owen does the aids and the repairs. Gwen runs the desk and knows the bus times. Nobody here is paid by the aid.
Audiologist and owner
Carys grew up on Forge Side, trained in audiology at Swansea and spent eleven years in NHS clinics in Gwent before opening on Broad Street in 2013, because her father would not drive to Newport.
She does the tests, the wax clinic and the home visits on Wednesdays. Ask her about cotton buds at your own risk.
Hearing aid dispenser
Owen joined in 2019 after six years with a national chain, where he got tired of targets. He fits and adjusts the aids and runs the repair bench, and is the person to see if you have tried three kinds and hate them all.
He is patient with fingers that do not work like they used to, because his dad's do not either.
Registration
Hearing aid dispensers must be registered with the Health and Care Professions Council. Numbers are on the wall in the shop and on request (on this demonstration site, a placeholder).
Carys trained for ear-wax removal in the NHS and keeps the certificates up to date. We do not use syringes or ear candles.
Everyone who goes into people's homes and care homes has an enhanced DBS check, renewed every three years.
Professional indemnity and public liability insurance, including for home visits. Details on request.
An hour, no charge, no obligation. You see the results and you take them home. If it is wax, the next clinic is usually within the week.