What people say.

Dropped the bike at eight, text at two saying it was done, £85 and a sheet that told me the chain had a thousand miles left in it. They rang about the brake pads before fitting them, which nobody else has ever done.

A sore knee for two years that three physios had looked at. Sioned moved the saddle eleven millimetres and the cleats a few degrees and it has not hurt since. Two hours, £120, and the numbers on a sheet I used on the turbo the same night.

Four bikes and a tag-along, all measured to us before we left, a map with the cafés on it, and the Taff Trail to Castell Coch and back with a seven-year-old. The children's bikes were lighter than the ones we own. We bought one on the way home.

Took a step-through for the trial week, did my real commute to the Heath in every weather, and it replaced the second car. The £150 came off the bike, the six-week service was free, and they fixed a motor error code in twenty minutes a year later.

The quote was back in an hour and the worked example was the first time anyone had told me what it would actually cost a month. Four stars because my voucher took a fortnight and the bike was held but I had to chase them for an update; they were honest that the delay was the scheme's, and the build was perfect on the day.

Three bikes over five years for the same child, each one half-price against the last, and the sixteen-inch we brought back went to a family down the road for sixty pounds. They measured her inside leg every time and ignored the age on the box. That is the whole business in one shop.