Repairs
Twenty jobs, a price and a day on each.
The list below is the list on the wall behind the counter, word for word. Days are working days from the ticket; "while you wait" means ten minutes at the counter. Anything not on it is quoted at the counter before we start, and the quote is the bill. Use the estimate for a resize: the metal and the number of sizes give the price.
The resize estimate
9ct or 18ct gold, 1 size up or down
£45 in 5 working days
£45 for the first size and £20 for each further size, matching carat and colour, the join polished so it cannot be found, every stone checked and tightened at the end. Removed gold is weighed in front of you and set against the bill.
Including VAT. A rush to two working days on gold is £15. Eternity rings with stones all the way round, and rings with a tension setting, are quoted at the counter rather than estimated.
- 9ct or 18ct gold, the first size£45
- 0 further sizes at £20£0
- Polish and clean, stones checkedIncluded
- Ready in5 working days
The list
The twenty, as on the wall.
Including VAT. Working days from the ticket. Polish and clean is free with any other job.
- 013 working days£25
Ring resize, silver, one size
Up or down. Each further size £10. Beyond four sizes we re-shank instead.
- 025 working days£45
Ring resize, 9ct or 18ct gold, one size
Up or down, matching carat and colour. Each further size £20.
- 0310 working days£85
Ring resize, platinum, one size
Up or down. Each further size £30. Platinum is slower because it is finished differently.
- 045 working days£22
Claw re-tipped, gold, per claw
New metal built up on the worn claw. Four claws on a solitaire is £88, and we check the rest.
- 0510 working days£120
New head (setting), gold, per stone
When the claws are past re-tipping. The old head weighed and set against the bill.
- 0610 working days£95
Re-shank a worn ring, 9ct
The lower half of the band replaced in matching gold. 18ct £160. Platinum quoted.
- 072 working days£18
Solder a broken chain, silver
Fine chains that have snapped once will snap again; we say when a new chain is wiser.
- 083 working days£28
Solder a broken chain, gold
Matching solder, polished so the join does not show. Rope and Figaro chains quoted.
- 092 working days£16
New clasp, bolt ring, silver
Fitted and tested. Sprung lobster clasp in silver £22.
- 103 working days£48
New clasp, lobster, 9ct gold
Fitted with new jump rings, soldered closed. 18ct £75.
- 115 working days£25
Stone re-set, our stone, up to 4mm
A missing cubic zirconia or small synthetic stone matched and set.
- 125 working days£35
Stone re-set, your stone, up to 6mm
Your own stone, checked for chips first, set and the other stones tightened.
- 135 working days£45
Rhodium plate a white gold ring
The bright white finish renewed. Most white gold needs it every two or three years.
- 14While you wait£15
Polish and clean a ring
Ultrasonic clean, steam, and a polish on the wheel. Free with any other repair.
- 15While you wait£12
Watch battery, standard
Fitted while you wait, gasket checked. Not watches under maker's warranty.
- 162 working days£28
Watch battery with reseal and pressure test
New gasket, tested to the depth on the dial. For watches you swim in.
- 17While you wait£5
Watch strap fitted
Straps from £22 in every lug width. Fitted on the spot.
- 18While you wait£10
Bracelet links removed
Sized on your wrist. Links returned in an envelope.
- 197 working days£65
Pearls re-threaded and knotted, to 18 inches
Silk, knotted between each pearl, with your clasp. Longer strands quoted by the inch.
- 203 working days£30
Engraving, hand or machine, to 20 characters
Inside a band or on the back of a pendant. Longer inscriptions quoted.
Not on the list
Everything else is a quote, and the quote is the bill.
A brooch pin, a hinge on a locket, a bangle sprung back to round, a signet re-engraved, a tiara wire, a stone we have to source: about a fifth of what comes over the counter is not on the list. We look at it with a loupe, tell you the price and the day, and write both on the ticket. If it changes once we are inside the piece, we ring before we carry on. If a repair is not worth the piece, we say so, and nobody pays for the look.
- Photographed and insured from the moment the ticket is written
- Done upstairs by Elin or Tomos; nothing leaves the building
- Twelve months on our work
Pearls and chains
A strand is knotted between every pearl, or it is not re-threaded.
Pearls come in on a Monday more than any other day, after a weekend. We re-thread on silk with a knot between each pearl so that a break loses one, not forty, and the strand hangs properly; £65 to eighteen inches with your clasp, seven working days because the silk has to stretch and be re-tied. Chains are soldered with matching solder; a fine chain that has snapped once will snap again, and we say when a new one is wiser than a third repair.
Questions about repairs
Why is platinum ten days when gold is five?
Platinum is soldered at a higher temperature with its own solder and is finished by hand with a different sequence of papers and compounds, because the ordinary polishing wheel leaves it grey. It takes about twice as long on the bench, and we would rather say ten days and be ready than say five and ring you.
Can you resize a ring with stones all the way round?
An eternity ring with stones all round cannot be resized without moving stones, so it is a quote at the counter and sometimes an honest "no, but we can make you one in the new size and take the old one in part exchange". Half-eternity rings resize normally.
Do I need an appointment for a repair?
No. Bring the piece to the counter any shop hour; we look at it with a loupe, give you a price and a day, and write the ticket. Batteries, straps and polishes are done while you wait.
What happens to the gold you remove?
It is weighed in front of you and either handed back in an envelope or set against the bill at the day's scrap rate on the card by the till. Nothing is swapped and nothing leaves the building.
Come in with the piece, or book an hour at the table.
Repairs, batteries and the cabinet need no appointment: the counter is open Monday to Saturday, 9:30 to 5:30, in the Royal Arcade. For a bespoke commission, a ring fitting or a valuation, book an hour and we reply within the working day with a time. The price list is on the wall and on here.