Find us
Halfway along, the navy shopfront.
The Royal Arcade runs between St Mary Street and The Hayes under a glass roof; we are the navy shopfront with the bow window, halfway along on the Hayes side, with the pre-owned cabinet just inside the door. The arcade is flat, covered and pedestrian, so you are dry from the street to the counter.
Getting here, and what to bring
The arcade
14 Royal Arcade, Cardiff CF10 1AE: the oldest arcade in the city, running between St Mary Street and The Hayes. We are the navy shopfront with the bow window, halfway along on the Hayes side, under the glass roof. Look for the gold lettering and the cabinet by the door.
Getting here
Cardiff Central station is a five-minute walk up St Mary Street. Buses stop on Westgate Street, Customhouse Street and at the Hayes bus stops two minutes away. The arcade is pedestrian, flat and under cover, so you stay dry from the Hayes entrance to the door.
Parking
St David's car park (Hayes Place entrance) is three minutes away and two hours is enough for most visits; the NCP on Westgate Street is five. On a Saturday come before eleven or after three. Blue Badge bays are on Hayes Place and Mill Lane.
Access
One shallow step at the door with a portable ramp we bring out on request, and the counter has a lowered section. The workshop is upstairs and is not open to the public, but we bring pieces down to show you. A chair at the ring table and water on request.
Hours
Monday to Saturday 9:30am to 5:30pm, Thursday until 7pm for bespoke appointments by arrangement. Closed Sundays and bank holidays. Repairs can be collected any shop hour with your ticket; batteries and straps any time without one.
Bring with you
Your ticket to collect a repair. For a valuation, any previous valuation, receipts or certificates you have. For a bespoke hour, pictures you like, the stones if you have them, and the hand the ring is for, if that is practical. To sell gold, photographic identification, as the law requires.
In the arcade and cannot see a navy shopfront? Ring 029 2018 0690; one of us will come to the door.
Come in with the piece, or book an hour at the table.
Repairs, batteries and the cabinet need no appointment: the counter is open Monday to Saturday, 9:30 to 5:30, in the Royal Arcade. For a bespoke commission, a ring fitting or a valuation, book an hour and we reply within the working day with a time. The price list is on the wall and on here.