The cleaners
Nia ran housekeeping for a Cardiff hotel and started this from her kitchen in 2016. Sam does the jobs that need the van. Lynne has cleaned Radyr for twenty years and trains everyone who joins. There are eleven of us now, and the one you meet at the first clean is the one who keeps your house.
Owner. First visits, the checklists, the rota
Ran housekeeping for a Cardiff hotel for eight years before starting Bright Hearth from her kitchen in Radyr in 2016 with one car and three regular houses. Does every first visit and writes every checklist herself, builds the rota, and still cleans two mornings a week so she knows what the job is like. The one who rings you.
Ovens, end of tenancy, deep cleans
Joined in 2019 from a commercial cleaning firm and took the jobs that need the van: the dip tank for the ovens, the steam cleaner, the carpet machine and the end-of-tenancy kit. Does three or four ovens a day and most of the Saturday end-of-tenancy work. Has not yet met an oven he could not get the glass out of.
Senior cleaner. Regular rounds in Radyr and Danescourt
Has cleaned houses in Radyr for twenty years, the last seven with Bright Hearth, and has the longest list of regular homes: some of them weekly since 2017. Trains every new cleaner by taking them round her own houses for a fortnight. Will tell you, kindly, that the cupboard under the sink needs a sort.
Checks and training
Renewed every three years, because our cleaners let themselves into empty houses. The certificate comes to the first visit.
Every new cleaner spends two weeks on Lynne's round before a house of their own, learning the checklist, the products and the standard.
Public liability, and key and lock cover with a specialist insurer. If we break something we tell you the same day and pay for it.
Above the real living wage, travel time paid, the same houses every week. Our cleaners stay for years, which is why you get the same face.
Holidays and cover
Each cleaner is paired with another who has been round their houses with them, so holiday cover is a face you have seen before, told to you the week before by name. If you would rather skip the visit than have cover, that is fine with a week's notice, and the checklist tells the cover exactly where things were left.
Book a first visitHalf an hour at your house: Nia walks the rooms with you, writes the checklist, agrees the hours and the slot, and takes a key if you want one held. Message or ring, or use the form, and she replies within the day.