What people say.

I have worn mascara every day since I was fourteen, and I stopped for two months because of this. I was asleep within five minutes. The rebook date arrived by text at six weeks, which saved me a lot of grown-out-looking lashes.

I thought the patch test was a formality until mine came up red. Seren rang me back in ten minutes and told me to see the pharmacist, then cancelled the booking without charging. I would go back to any place that takes this so seriously.

Priya looked at my brows and asked if I wanted the shape they were or the shape they ought to be. Fifteen minutes later, I had the second one, and it is the first time they have matched in twenty years.

Very natural, very neat, and they talked me out of the length I asked for, which was the right call. Four stars because Saturdays book up three weeks in advance, so my infill slot has gone over two and a half weeks a couple of times.

Told them I am on retinol. They asked me to come back in a fortnight rather than do it there and then, which lost them the sale that day but kept me as a customer. The brows are brilliant.

I am fair and my brows disappear in photographs. Twelve pounds and a quarter of an hour fixed it. They mixed three shades on the back of a card until we got the one that looked like I was born with it.