Legal
Privacy policy.
What we collect, why, how long we keep it and how to ask us about it.
What we collect
When you use the order form we collect your name, mobile number, email address and postcode, what you are asking for and how you would like it, a date if you give one, and what you write. The form also records the time it was sent and your IP address, used only to block automated submissions. The pizza builder and the postcode checker send your choices and postcode in the address of the page and store nothing. Orders taken by phone are written on the order pad with your name, number and, for a delivery, your address.
Why we use it
- To make, pack, hold or deliver the order and to ring you about it (our contract with you).
- To keep accounting records (a legal obligation).
- To answer a question or a complaint, including one about allergens (our legitimate interest and yours).
We do not send marketing unless you have asked to hear about the deals, which you can stop at any time by replying or telling us. We do not sell or share your details with anyone for marketing.
Who sees it
Marco, Kayleigh and the riders (for a delivery, your name, address and phone number only). Our card terminal provider, for payments. Our website host, for the form. Our accountant, for the accounts. None of them may use your details for anything else.
How long we keep it
Order tickets, including any allergy you told us about, are kept for a month, then shredded. Accounting records are kept for six years because the law requires it.
Your rights
You can ask for a copy of what we hold, ask us to correct or delete it, or object to how we use it, by emailing orders@napoli-express-pizza.co.uk or asking at the counter. We answer within a month. If you are not satisfied you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
The website sets one cookie, a session identifier, only when you send the form, so that we can stop the same browser sending it twice in thirty seconds. It holds nothing about you and expires when you close the browser. There are no analytics or advertising cookies. The map on the Find us page is embedded from Google Maps, which may set its own cookies when it loads.