Books and ordering

A bookshop is a selection, and ours is eleven thousand books picked by four people who read a great deal and disagree with each other, which is why the shelves have range. What we do not have we can get: the wholesaler delivers every morning except Sunday, so a book ordered before four is usually on the counter the next day.

The shop is on two floors: fiction, crime, poetry, the Welsh wall and the café downstairs; children's, young adult, history, nature, science, cookery, art and the quiet room upstairs. New hardbacks are on the front table, paperbacks of the month on the stairs, and the staff picks shelf by the till has a handwritten card under every book saying who chose it and why. Ask any of us anything; recommending is the job.

Ordering is simple: tell us the title, the author or the ISBN at the counter, on the phone, by email or on the order page, and we order it that afternoon. In print means next working day for most things; a few publishers take three or four days and we say which. We text when it arrives and hold it for a fortnight, with nothing to pay until you collect. We can post anywhere in Britain for £2.95, or free over £25. Out-of-print books we search for at £2, refunded against the book if we find it, and we usually do.

What is included

• Eleven thousand books over two floors
• Any book in print ordered, usually by the next working day
• Nothing to pay until you collect; held a fortnight
• Posted anywhere in Britain, free over £25
• Out-of-print searches, £2 refunded if found
• Gift wrapping, free, in brown paper and string

What it costs

Books at the price printed on them. Orders free, no deposit, next working day for most books in print. Out-of-print and second-hand searches £2, refunded if we find it. The staff picks shelf says what we are reading this month; the order page gets you any book in print by the next working day.